FAQs

❓ Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your order.

2. What payment methods do you accept?

We accept payments via credit/debit cards, bank transfers, and e-wallets (e.g., Momo, ZaloPay, PayPal – depending on your setup).

3. How long does shipping take?

Domestic orders usually arrive within 2–5 business days. International shipping may take 7–21 business days. Please refer to our [Shipping Policy] for more details.

4. Do you offer free shipping?

Yes, we offer free shipping for orders over [insert amount], or during selected promotions.

5. Can I change or cancel my order?

Yes, but only if your order has not been processed or shipped. Please contact us as soon as possible.

6. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to track your package online.

7. What is your return policy?

We accept returns within [7/14] days of delivery for unused items in original packaging. Please visit our [Return Policy] page for instructions.

8. Do you ship internationally?

Yes, we ship to selected countries. Shipping fees and delivery times vary by location.

9. Who do I contact for support?

You can reach us via email at [your email] or through our contact form. We’re happy to help!